FAQs

My Account

 How do I register as new customer?
Click on the account icon in the top right corner to go to the login page, click on Create account  then fill in your details.

How do I login to my account?
Click 'Log in' in the top right corner and fill in your email address and password.

 What should I do if I forget my password?
To retrieve password, click Forgot Your Password and enter your email address. A new link will be sent to your email to reset your password.

 How do I change my contact details?
To update your address and phone number, click on the Account icon in the top right corner, log in to your account, then edit your details underneath ‘Account details’

Ordering

How do I place an order?

Placing an order couldn’t be easier.

Step 1: Choose the item you want to purchase and click ‘Add to cart’ or ‘Buy it now’ to check out straight away.

Step 2: Once you’ve finished shopping ,click on the bag icon in the top right corner to review your cart and confirm the items in your order.

Step 3: Check out as a registered customer or as a guest, and confirm your shipping address.

Step 4: Select a shipping method, then ‘Continue to payment’.

Step 5: Confirm your payment method and billing address. If you have a discount code, enter the details. After reviewing your order, click ‘Complete order’.

 How do I track my order?
Once your order is confirmed, courier and tracking details will be sent to your email.
Where can I find my order history?
If you sign up for an account with us ,then you can keep track of your recent orders via our website in your account. If you don’t have an account with us, you can search your email history for the order confirmation email. Don’t worry if you can’t find your confirmation email, you can always give us a shout and we’ll help you out.

Delivery

When will my order be shipped?
Most items are dispatched the following business day in off-peak periods. As soon as your order is on its way, you’ll receive an email containing your tracking information. 
How do I track the progress of my order?

Once your order has been dispatched, you’ll receive an email with courier and tracking details.

If your ordered item/items come in multiple parcels, you’ll get an email containing information on the delivery status of each order.

Please note: It can take up to 3 hours for tracking details to be updated with our delivery partners.
Do you deliver anywhere within Australia?
We deliver Australia-wide, except for some remote areas.